Jig Help Center
Everything you need to know about using Jig to split receipts fairly and settle up fast. Browse by topic or search for your question below.
Getting Started
How do I upload a receipt to Jig?
Open Jig in your browser and tap the upload area on the home page. You can take a photo with your camera or select an existing image from your device. Jig accepts JPEG, PNG, HEIC, and WebP formats. The image is sent to our AI, which reads and extracts all the line items automatically.
What image formats does Jig support?
Jig supports JPEG, PNG, HEIC (common on iPhones), and WebP image formats. For best results, make sure the receipt is well-lit, in focus, and the text is readable. Avoid cropping out parts of the receipt, as Jig needs to see the full document to extract all items and totals.
Do I need to create an account to use Jig?
No. Jig does not require an account, login, or email address. Just open the website and start splitting. Your receipt data is stored temporarily and automatically deleted after 30 days.
Does Jig work on my phone?
Yes. Jig is a web app that works in any modern mobile browser, including Safari on iPhone and Chrome on Android. There is no app to download from the App Store or Google Play.
Splitting Bills
How do I add people to a split?
After your receipt is parsed, you will see a screen where you can add the names of the people in your group. Type each person's name and press enter or tap the add button. You can add as many people as needed.
How do I assign items to specific people?
Once you have added people, tap on each line item from the receipt and select the person (or people) who ordered it. If an item was shared, you can assign it to multiple people and Jig will split the cost evenly among them.
How does Jig handle shared items like appetizers?
When you assign an item to multiple people, Jig splits the cost of that item equally among all the selected people. For example, if a $12 appetizer was shared by three people, each person is charged $4 for that item.
How are tax and tip calculated per person?
Jig distributes tax and tip proportionally based on each person's share of the pre-tax subtotal. If your items make up 40% of the subtotal, you pay 40% of the tax and 40% of the tip. This is the fairest method of distribution.
Can I edit the tax or tip amount?
Yes. After the receipt is parsed, you can manually adjust the tax amount and set the tip as a dollar amount or percentage. Jig will recalculate each person's total automatically when you make changes.
Troubleshooting
My receipt did not parse correctly. What should I do?
If the AI misreads your receipt, you can manually edit any line item, price, or quantity directly on the split screen. For better results, try retaking the photo with better lighting, making sure the receipt is flat and all text is visible. Avoid shadows and glare.
Some items are missing from the parsed receipt. Why?
Items can be missed if part of the receipt was cut off in the photo, the print is faded, or the text is blurry. Make sure to photograph the entire receipt with all items visible. You can also manually add missing items using the add item button.
Can I edit the split after sharing the link?
Yes. As the person who created the split, you can go back and make changes. The shared link will reflect the updated split once you save your edits.
The prices on my receipt are in a different currency. Does Jig support that?
Jig works with any currency since it reads the numbers directly from your receipt. The amounts shown in the split will match the currency on your receipt. Jig does not perform currency conversion.
More Resources
- How Jig Works — a visual step-by-step guide
- FAQ — frequently asked questions about Jig
- Glossary — bill splitting terms defined
- Blog — tips and guides for splitting bills
- Features — everything Jig can do
- Contact Us — reach out if you need more help
Still Have Questions?
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